Great Customer Service is not Dead! {Starbucks}

Customer service can either ruin your thoughts about a business or win you over. This weekend, Starbucks won us over once again. As you know, L was trialing sweet potatoes. The great news, L has passed sweet potatoes and she is currently on day 10 of all natural chicken. We continue to give God all the glory. Our sweet girl now has two safe foods, pears and sweet potatoes. Friends, this is huge! This year is going so much better than last year. Last year was the hardest year of my life, and I cannot even imagine how L feels about last year. I gained more gray hairs, for sure.

During food trials, L has to have 100% of that food with no added ingredients unless it is an oil. During the sweet potato trial, L was in line with me at Starbucks. We both found the One Potato, Two Potato sweet potato chips brand on the shelf. The Starbucks barista told me she didn’t know of any other stores that carried this brand. She was only familiar with Starbucks carrying the product. Every Starbucks we would visit, we would buy all the bags on the shelf. This past weekend, we were in Pennsylvania and I was telling the barista at this specific Starbucks and L’s disease. She immediately went to the back and brought all the bags the store had for us.

Big Sis holding the chips

Big Sis holding the chips

This warmed our hearts so much. L grinned ear to ear when she heard this barista did this all on her own. Not many people understand L’s disease and her huge limitations on food. These sweet potato chips rock her world. Believe me, we have tried many different brands but nothing compares to the One Potato, Two Potato brand. The chips can be bought online but shipping is very expensive, so hence the reason we try to buy in store.

The art of customer service is not lost. All the baristas in this store were so kind and compassionate. You could tell they all really cared about L’s disease. Thank you baristas in Carlisle, PA. You made this family’s day!

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Comments

  1. Hi Jen, Great story 🙂 You are absolutely right and I tell my kids all the time that having a positive experience at any establishment makes you feel good wanting to go back again. Finding those special people that go the extra mile as the employee who cared about your daughters disease should be commended. Happy for your daughter may she keep being able to introduce more foods. She is a remarkable young lady and she too deserves to be commended. I am in awe of your spirit and you rock the hats your signature look I just love it ♥ You go L
    Love, Sharon

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